As a reflection of Baptist's mission, our employees, physicians and volunteers seek to demonstrate our commitment to service excellence through our Baptist Standards of Performance, defined by our "PATH" to Service Excellence.
The Baptist Standards of Performance are expected behaviors that all staff agree to model and champion.
We exhibit a compassionate and positive attitude toward patients, visitors and coworkers.
We treat people with courtesy and respect. We explain things in a way everyone can understand, avoiding the use of medical jargon and acronyms.
We anticipate patient and other customer needs and take ownership in addressing them to their satisfaction.
We promote a clean and safe environment.
If you have had an excellent experience at Baptist and would like to recognize a Baptist employee, physician or volunteer for their efforts, please use the link below to share your story. We use your recognition of our staff to acknowledge our caregivers for the special service they deliver. Our nurses, physicians, volunteers and staff want to make sure you would definitely recommend Baptist to your friends and family, so please take the opportunity to recognize a caregiver or comment on our care. Our Baptist family considers your comments a gift.
Recognize a caregiver at Baptist
To support our employees in their efforts to provide service excellence, Baptist Health Systems is providing all employees with training in "Relationship Based Care." Learn more about this program in the video below.
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